Outage in Vee24

Service Issue

Resolved Major
July 30, 2024 - Started 5 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing some server-related issues affecting both our Agent app and the LiveHelp service. We are currently investigating.
Components affected
Vee24 Updates (updates.vee24.com) Vee24 Updates (updates-us.vee24.com) Vee24 API (api-us.vee24.com) Vee24 Static (static-us.vee24.com) Vee24 REST API (api.vee24.com) Vee24 CMS (admin.vee24.com Vee24 CMS (my.vee24.com) Vee24 Customer Web Services (LiveHelp - web.vee24.com) Vee24 Customer Web Services (LiveHelp - web-us.vee24.com) Vee24 Static (static.vee24.com) Vee24 Agent Application Web Services (Software) Vee24 Agent Application Web Services (Software)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/30/2024 07:41PM

Following updates from Microsoft a few hours ago we have been monitoring our services and believe that they should be working normally now.

We will post more information about the outage when we can. If any users have any problems with either the Agent app or customer LiveHelp, please contact support@vee24.com.

MONITORING 5 months ago - at 07/30/2024 03:08PM

Microsoft has implemented some networking configuration changes and performed some failovers to alleviate the server issues. We are currently monitoring to see if this has improved reliability of our service.

INVESTIGATING 5 months ago - at 07/30/2024 02:20PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 07/30/2024 12:47PM

We believe the current issues we are experiencing with the Agent App and LiveHelp are part of wider issues affecting Azure services. We are continuing to monitor this and investigate any mitigation measures we can implement,

INVESTIGATING 5 months ago - at 07/30/2024 11:28AM

We are currently experiencing some server-related issues affecting both our Agent app and the LiveHelp service. We are currently investigating.

Latest Vee24 outages

Service Performance Issues for UK Users - about 1 year ago
Intermittent LiveHelp service - almost 2 years ago
11.8.1 Updates - about 2 years ago
11.7.2 Update Release Dates - over 2 years ago
11.0.0 Update - EU Environment - Postponement - almost 5 years ago

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