Verkada Command Outage History

Some users in US-based organizations experienced inability to perform AI searches through Verkada Command's Camera Analytics feature. The issue affected the AI search functionality for a subset of users over a 26-minute period. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Verkada Command experienced an issue where users were unable to load the Mailroom Home page, while the Mailroom app itself remained functional. The incident affected the Mailroom component and lasted 37 minutes before being resolved.

Verkada Command experienced a major incident affecting Access Control and Intercom components, where some users encountered issues with Access unlocks. The service disruption lasted 8 minutes while the team investigated and resolved the problem. Both access control functionality and intercom systems were impacted during this brief outage.

The Verkada Command alarms page failed to load when users attempted to change response levels. This issue prevented access to the alarms functionality for affected users. The problem was resolved after 24 minutes of investigation by Verkada engineering.

Verkada Command experienced a major login system outage that prevented users from accessing the platform and affected all core functionality including live streaming, camera analytics, access control, and mobile applications. The incident impacted the entire Verkada ecosystem for 59 minutes while the company investigated, identified, and implemented a fix. The issue was resolved with performance metrics returning to normal levels and remaining stable.

An upstream network provider outage affecting USA Verizon 4G/LTE profiles caused Verkada Command's cellular gateways and CR63-E cameras on Verkada SIM profiles to go offline for 21.3 hours. This impacted streaming live footage, streaming historical footage, camera analytics, and cellular gateway functionality. The incident was resolved after a fix was implemented and monitored by the team.