Verkada Command Outage History

Verkada Command experienced delays in analytics products including Unified Timeline due to issues with Camera Analytics. The incident affected the performance of analytics features for 4.7 hours. The issue was identified and resolved with an implemented fix.

The Verkada Command user management page experienced slow loading times when displaying new users for 35 minutes. The issue was identified and a fix was implemented, with the service returning to normal operation after monitoring confirmed the resolution.

Verkada Command experienced intermittent streaming issues affecting US-based organizations for 30 minutes. The incident impacted live footage streaming and device claiming functionality. The issue was identified, a fix was implemented, and the service was restored after monitoring confirmed resolution.

Verkada Command's Guest functionality in Government Solutions Command Organizations experienced degraded performance for 23.6 hours. The issue affected guest access capabilities within government-focused Command organizations. The incident was resolved after investigation and remediation efforts.

Verkada Command experienced degraded camera performance for 26.2 hours, with License Plate Recognition (LPR) results taking excessively long to populate and archive creation failures affecting the Camera Analytics and Archives components. The issue was identified and a fix was implemented, with the incident fully resolved after a monitoring period.

Verkada Command experienced login system issues that prevented some US-based organizations from loading the platform for 1.8 hours. The incident affected the Login System component, preventing users from accessing the service. The issue was identified, a fix was implemented, and the incident was resolved after monitoring confirmed the solution was effective.

Verkada Command experienced issues with their over-the-air (OTA) firmware upgrade system that prevented some devices from upgrading their firmware. The incident affected the Device Claiming component, though devices continued to function normally during the outage. The issue was resolved after 4.2 hours by fixing an infrastructure resource bottleneck that was causing delayed device upgrades.

Verkada Command experienced an issue where devices across multiple product lines (cameras, intercoms, and alarms) were falsely reporting as offline, and camera firmware updates were failing. The incident affected intercoms, cellular gateways, and alarms for 1.7 hours. The team implemented a fix that restored camera firmware upgrade functionality and resolved the offline reporting issue.

Verkada Command experienced a major incident where users were unable to prepare archives for download, affecting the Archives component for 25 minutes. Verkada implemented a fix and restored normal archive functionality. Archives created during the incident period were subsequently able to be prepared for download once the issue was resolved.

Verkada Command experienced issues with uploading footage to the Archives component for 2.1 hours. The incident was classified as minor and affected the Archives functionality. The issue was resolved after investigation.