Verkada Command Outage History

Verkada Command experienced degraded functionality with some cameras showing offline status for 40 minutes. The incident affected multiple core components including live and historical video streaming, camera analytics, events and notifications, device claiming, archives, access control, alarms, sensors, intercom, guest, and mailroom systems. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

Verkada Command experienced delays in processing access events and loading the access page for 6.4 hours. The incident affected multiple components including Command Mobile, Events and Notifications, Access Control, Alarms, and Viewing Station. The issue was identified and a fix was implemented, with the incident being fully resolved.

Verkada Command experienced delays in processing access events for 23.4 hours, affecting Command Mobile, Events and Notifications, Access Control, Alarms, and Viewing Station components. The issue was identified and a fix was implemented, with monitoring confirming the resolution. The incident was classified as minor and has been fully resolved.

Verkada Command experienced degraded face detection functionality for US-based organizations, affecting the Camera Analytics component. The issue was identified after initial investigation and resolved with an implemented fix. The incident lasted 8.2 hours from detection to full resolution.

Verkada Command's License Plate Recognition (LPR) system experienced an issue where newly detected plates were not displaying properly, affecting the Camera Analytics component. The problem was identified and a fix was implemented within 46 minutes, with the incident fully resolved after monitoring confirmed the solution was working correctly.

Verkada Command experienced an issue where some users were unable to prepare archives for download, affecting the Streaming Historical Footage component. The problem was identified and a fix was implemented, resolving the incident after 33 minutes of downtime.

Verkada Command experienced camera alert delivery failures and increased latency in the European Union region, affecting the Events and Notifications system. The incident impacted users' ability to receive timely camera alerts for 4.1 hours. The issue has been resolved.

Verkada Command experienced a major outage affecting the Alarms component that lasted 20.2 hours. The incident impacted alarm functionality across the platform. A fix was implemented and monitored before the issue was fully resolved.

Verkada Command experienced a login system outage that prevented some users from accessing the platform for 21.1 hours. The issue was traced to an infrastructure problem that affected the login system component. The incident was resolved after implementing a fix and monitoring period.

Verkada Command experienced delays in analytics products including Unified Timeline due to issues with Camera Analytics. The incident affected the performance of analytics features for 4.7 hours. The issue was identified and resolved with an implemented fix.