Verkada Command Outage History

Some Viewing Stations in Verkada Command reported as offline and displayed black screens for 23.4 hours. The issue affected the Viewing Station component, preventing normal video display functionality. A fix was implemented and gradually rolled out, with the incident fully resolved after monitoring confirmed all stations were operational.

Verkada Command experienced a major incident where some Viewing Stations were reporting offline status and displaying black screens, lasting 7.3 hours. During the outage, customers could work around the issue by manually initiating a software update through the VX's settings page. The issue was identified and a fix was implemented, with the incident fully resolved after a monitoring period.

Verkada Command experienced a 73.5-hour outage affecting camera analytics features for US-based organizations, specifically preventing new detections of license plates, AI search functionality, and people/vehicle attributes from being available for search. The incident impacted the Camera Analytics component, with services gradually restored over time - license plate recognition was restored first, followed by people/vehicle attributes, and finally AI search functionality. The issue was identified and resolved through a phased recovery process that took place over several days.

Verkada Command experienced an issue where Classic Alarms were unavailable for some organizations, while New Alarms continued to function normally. The Alarms component was affected for 7 hours before a fix was implemented and the incident was resolved.

Verkada Command experienced elevated latency and intermittent failures affecting alert notifications, webhook deliveries, and person/vehicle detection events for 2.8 hours. Failed webhook deliveries during this period were not retried, though live video and camera connectivity remained unaffected. The incident was resolved after implementing a fix and monitoring the results.

Verkada Command experienced issues with NCIC alerts not being received properly in Government Solutions Command Organizations for 1.3 hours. The problem affected government users' ability to receive critical law enforcement alerts through the platform. The issue was identified, fixed, and resolved after a brief monitoring period.

Verkada Command's Workplace products experienced a major degradation affecting Guest and Mailroom components for 18.2 hours. Users were unable to properly load these workplace management features during the outage. The issue was resolved after engineers implemented a fix and monitored the system for stability.

Verkada Command experienced an issue where users in European organizations were unable to modify analytics settings for their cameras. The incident affected the Camera Analytics component and lasted 4.9 hours before being resolved. The issue was identified and a fix was implemented to restore full functionality.

Verkada Command experienced degraded functionality with some cameras showing offline status for 40 minutes. The incident affected multiple core components including live and historical video streaming, camera analytics, events and notifications, device claiming, archives, access control, alarms, sensors, intercom, guest, and mailroom systems. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

Verkada Command experienced delays in processing access events and loading the access page for 6.4 hours. The incident affected multiple components including Command Mobile, Events and Notifications, Access Control, Alarms, and Viewing Station. The issue was identified and a fix was implemented, with the incident being fully resolved.