Outage in Vero

Issues with Vero 2.0 Newsletter Reports and Data Availability

Resolved Minor
March 19, 2025 - Started about 1 month ago - Lasted 14 days
Official incident page

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Outage Details

We have identified an issue introduced during a recent upgrade that affected data processing for newsletters sent through Vero 2.0. On 16 March 06:26 UTC we made a change to increase the send rate of newsletters sent through Vero 2.0. Due to an issue in this deploy, some email profiles have since been incorrectly identified, leading to: 1. Missing report data for some campaigns. 2. Emails sent to previously-unsubscribed users. We’ve deployed a fix and are currently back-filling the data. From this time, unsubscribed users *are* being correctly respected. Additionally, we’re working to recover the missing reporting stats and correct any previously-impacted profiles. This process is ongoing, with full restoration expected within the next 24 hours. We’ll provide further updates as the process progresses. We understand the impact of this bug and apologise for the inconvenience caused. Please email via support@getvero.com with any questions.
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/02/2025 09:39PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/19/2025 02:50PM

We have identified an issue introduced during a recent upgrade that affected data processing for newsletters sent through Vero 2.0.

On 16 March 06:26 UTC we made a change to increase the send rate of newsletters sent through Vero 2.0. Due to an issue in this deploy, some email profiles have since been incorrectly identified, leading to:
1. Missing report data for some campaigns.
2. Emails sent to previously-unsubscribed users.

We’ve deployed a fix and are currently back-filling the data. From this time, unsubscribed users *are* being correctly respected.

Additionally, we’re working to recover the missing reporting stats and correct any previously-impacted profiles. This process is ongoing, with full restoration expected within the next 24 hours. We’ll provide further updates as the process progresses.

We understand the impact of this bug and apologise for the inconvenience caused. Please email via support@getvero.com with any questions.

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