Vero-managed sending domain outage

We are confident this issue has been completely resolved. All emails have been processing as normal since approximately 04:00 UTC 29 July.

We are working with our downstream provider to review what has occurred and improve our resiliency in response to this incident. Please email us with any questions at support@getvero.com.

Thanks for your patience.

Our downstream provider has resolved the issue and the system is operating as normal.

We are now processing the backlog of delayed messages and will mark this issue as resolved once that is complete.

Please email us with any questions via support@getvero.com.

At approximately 20:45 UTC, we began noticing errors in our mailer service indicating emails were not going out. Shortly afterwards, we were contacted by our upstream email delivery partner indicating they were experiencing infrastructure issues.

This is now impacting **all emails** sent via Vero-managed sending domains and is a major outage. If you send via your own account with an ESP (Sendgrid, Mailjet, etc), you are **not impacted**. SMS and push messages are **not impacted**.

We are in communication with our upstream partner, and they are working to restore service. While we do not yet have a definite timeline, we will update as soon we do. We are working to get this back online as quickly as possible.

We apologise for the inconvenience. We understand how critical email delivery is to your business.