Outage in Vero

Issue with Newsletter sending

Resolved Major
May 30, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing significant delays with Newsletter sending. The issue began overnight, and we are taking steps to mitigate but service will take some time to return to normal. Once we are positive we have addressed the root cause of the issue, we will provide an update and monitor the issue.
Components affected
Vero Newsletter processing
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/31/2025 12:39AM

Newsletter sending has resumed normal operations. However, we will continue to monitor through the weekend. Please reach out to support@getvero.com if you experience additional delays or have any questions.

MONITORING 1 day ago - at 05/30/2025 09:21PM

We have identified the root cause of the issue and have applied a fix. We will continue monitoring throughout the day until sending returns to normal operations.

INVESTIGATING 1 day ago - at 05/30/2025 08:06PM

We are experiencing significant delays with Newsletter sending. The issue began overnight, and we are taking steps to mitigate but service will take some time to return to normal. Once we are positive we have addressed the root cause of the issue, we will provide an update and monitor the issue.

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