Outage in Vero

Delivery metrics under-reporting

Resolved Minor

May 28, 2025 - Started 11 months ago - Lasted 1 day
Official incident page

Incident Report

We are receiving multiple reports that the "Delivery" metric in the Vero UI and integrations via webhooks are currently under-reporting. We have identified the cause of this issue. At this time it appears it relates to reporting only: messages are still being successfully delivered. We will provide an update as soon as we have deployed a fix and are monitoring the solution. Please email support@getvero.com with any questions.

Components affected

Vero Reports data availability ( default and Mailgun integrations)

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/29/2025 07:00PM

All stats should now be caught up. We have monitored overnight and observed no additional issues.

MONITORING 11 months ago - at 05/28/2025 10:29PM

This issue has been identified and patched. We are currently monitoring to ensure the issue has been fully addressed. In the meanwhile, delivery stats are being backfilled but will take some hours before they are fully accurate.

IDENTIFIED 11 months ago - at 05/28/2025 09:40AM

We are receiving multiple reports that the "Delivery" metric in the Vero UI and integrations via webhooks are currently under-reporting.

We have identified the cause of this issue. At this time it appears it relates to reporting only: messages are still being successfully delivered.

We will provide an update as soon as we have deployed a fix and are monitoring the solution.

Please email support@getvero.com with any questions.

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