Outage in Vertex

Vertex Certificate Center Service Disruption

Resolved Minor
July 30, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Incident Response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Certificate Center

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/31/2024 12:42AM

This incident has been resolved.

MONITORING over 1 year ago - at 07/30/2024 11:47PM

A fix has been implemented and we are continuing to monitor the results.

IDENTIFIED over 1 year ago - at 07/30/2024 11:08PM

The issue has been identified and the Incident Response team is working with 3rd party vendors to resolve the issue.

INVESTIGATING over 1 year ago - at 07/30/2024 10:53PM

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Incident Response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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