Outage in Vertex
Vertex eInvoicing - Performance Degradation Incident
Resolved MinorIncident Report
Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/20/2026 08:06PM
This incident has been resolved.
MONITORING
3 months ago - at 01/20/2026 07:46PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 01/20/2026 07:38PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 01/20/2026 07:13PM
Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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