Outage in Vertex
Vertex Smart Categorization - Outage Incident
Resolved MinorIncident Report
Summary AI Generated
Vertex Smart Categorization experienced performance degradation that resulted in service interruptions for some customers over a 40-minute period. The issue was identified and a fix was implemented to restore normal service. The incident was fully resolved without any reported lasting impact.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 06/01/2026 10:20PM
This incident has been resolved.
IDENTIFIED
about 24 hours ago - at 06/01/2026 10:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 06/01/2026 09:43PM
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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