Outage in Vertex
Vertex SmartCat Feature Degradation
Resolved MinorIncident Report
Summary AI Generated
Vertex SmartCat experienced a Charts feature degradation lasting approximately 2.3 hours on August 10, 2026. The issue was identified and a fix was implemented shortly after investigation began. The incident was fully resolved by 15:37 UTC.
Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/10/2026 03:37PM
This incident has been resolved.
IDENTIFIED
4 days ago - at 08/10/2026 01:45PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 08/10/2026 01:22PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 08/10/2026 01:21PM
Our monitoring processes indicate SmartCat customers are experiencing an issue that is resulting in a feature degradation for Charts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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