Outage in Vertex
Vertex Indirect Tax Cloud Returns Functionality Degradation
Resolved MinorIncident Report
Summary AI Generated
Vertex Indirect Tax Cloud experienced a functionality degradation affecting the Returns application, causing service interruptions for some customers. The incident lasted approximately 35 days before being resolved. The issue was actively investigated and troubleshooted throughout the duration until full resolution was achieved.
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/08/2026 03:14PM
This incident has been resolved.
INVESTIGATING
about 2 months ago - at 04/03/2026 08:53PM
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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