Outage in Vertex
Vertex Indirect Tax Cloud Returns Functionality Degradation
Minor
April 03, 2026 - Started 27 days ago
Official incident page
Official incident page
Incident Report
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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Latest Updates ( sorted recent to last )
INVESTIGATING
27 days ago - at 04/03/2026 08:53PM
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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