Outage in Vertex
Vertex Express Returns Service Degradation
Resolved MajorIncident Report
Summary AI Generated
**Vertex Express Returns Service Degradation – July 29, 2026** The Vertex On-Demand environment experienced a service degradation lasting approximately 1.1 hours, causing performance issues and potential service interruptions for some customers. A fix was implemented and monitored before the incident was fully resolved. The issue is now closed with no further impact reported.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/29/2026 06:58PM
This incident has been resolved.
MONITORING
4 days ago - at 07/29/2026 06:42PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 07/29/2026 06:29PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 07/29/2026 06:05PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 07/29/2026 05:53PM
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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