Outage in Vertex
Vertex Payroll Tax Q Series On-Demand Performance Incident
Resolved MinorIncident Report
Summary AI Generated
Vertex Payroll Tax Q Series On-Demand experienced performance degradation that resulted in service interruptions for some customers. The incident affected the Vertex On-Demand environment and lasted approximately 1.1 hours. The issue was actively investigated and resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Payroll Tax Q Series On-DemandTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/10/2026 11:03AM
This incident has been resolved.
INVESTIGATING
3 days ago - at 05/10/2026 10:50AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 05/10/2026 10:00AM
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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