Outage in Vertex
Vertex Cloud Indirect Tax - Calc Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Vertex Cloud experienced a service disruption where some customers were unable to receive tax calculations from the platform's Calc service. The Production Support team investigated and resolved the issue after 1.1 hours of downtime.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex CalcTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/24/2026 10:39AM
This incident has been resolved.
INVESTIGATING
6 days ago - at 04/24/2026 09:38AM
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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