Outage in Vertex

Vertex Cloud Indirect Tax - REST Call Degradations

Resolved Major

August 11, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring processes indicate that some customers are experiencing issues with various REST synthetic calls from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

Components affected

Vertex Certificate Center Vertex Calc Vertex Portal

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/11/2025 05:48PM

This incident has been resolved.

MONITORING 6 months ago - at 08/11/2025 05:18PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 08/11/2025 04:40PM

Latest Vertex outages

Vertex eInvoicing - Performance Degradation Incident - 11 days ago

Vertex Indirect Tax O Series On-Demand Service Disruption - about 2 months ago

Vertex Indirect Tax O Series On-Demand Performance Incident - 2 months ago

Vertex Indirect Tax O Series On-Demand Service Disruption - 2 months ago

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