Outage in VictorOps

Splunk On-Call Knowledge Base temporarily unavailable

Resolved Major
September 14, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue with our Knowledge Base hosting service. The ability to contact Support is unaffected and fully operational. We will provide updates as soon as they're available.
Components affected
VictorOps Knowledge Base
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/14/2023 09:04PM

Host Update - "The original issue has been successfully resolved." Accordingly, we will be resolving this incident.

Please reach out Splunk On-Call Support with any questions or concerns regarding this incident!

https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

MONITORING over 1 year ago - at 09/14/2023 07:29PM

Host Update - "Site availability is continuing to improve. We are actively monitoring and continue to see a full recovery in progress.
Sep 14, 2023 - 12:12 PDT" ... Splunk On-Call will resolve this Statuspage incident when our host gives the all clear. For all intents and purposes, our Knowledge Base is back to fully operational.

MONITORING over 1 year ago - at 09/14/2023 06:54PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 09/14/2023 06:52PM

A fix has been implemented by our host and the Knowledge Base (https://help.victorops.com/) is once again available. If you are still experiencing loading issues please clear your cache and refresh the page. Thank you!

IDENTIFIED over 1 year ago - at 09/14/2023 06:42PM

The issue has been identified by our KB host and they are working as quickly as possible towards resolution. Thanks for your patience while we/they restore functionality.

INVESTIGATING over 1 year ago - at 09/14/2023 05:53PM

We are currently investigating an issue with our Knowledge Base hosting service. The ability to contact Support is unaffected and fully operational.
We will provide updates as soon as they're available.

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