Outage in VictorOps

Intermittent timeline event loss affecting approximately 8% of organizations

Resolved Minor
May 09, 2024 - Started over 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

Splunk On-Call is currently investigating an issue resulting in missing timeline events for approximately 8% of our customer base. These events display ingested alerts and incident actions such as paging and acknowledgments. The actual paging functionality is unaffected. As a workaround, please leverage the Splunk On-Call Response Metrics, On-Call Review, and Incident Frequency reports to obtain your alert event information. We apologize for this inconvenience. Please reach out to On-Call Support with any questions. https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
Components affected
VictorOps iOS client VictorOps Android client VictorOps Web client (portal)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/10/2024 02:58PM

This incident has been resolved. Timeline events are no longer missing, all systems fully operational.

MONITORING over 1 year ago - at 05/10/2024 04:25AM

A fix has been implemented and we are monitoring the results

INVESTIGATING over 1 year ago - at 05/10/2024 02:54AM

Splunk On-Call is currently investigating an issue resulting in missing timeline events for approximately 8% of our customer base. These events display ingested alerts and incident actions such as paging and acknowledgments. The actual paging functionality is unaffected.
As a workaround, please leverage the Splunk On-Call Response Metrics, On-Call Review, and Incident Frequency reports to obtain your alert event information.

We apologize for this inconvenience. Please reach out to On-Call Support with any questions.
https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

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