Zeus - Datacenter ISP degradation

Incident has been resolved.

Details from carrier:

Root Cause: An equipment failure in Tampa, FL impacted services.
Fix Action: Services were migrated to an alternate path and the affected card was replaced in Forest Park, GA, thus restoring services to a stable state.

This service impact is over. Lumen Network Operations Center (NOC) management will be reviewing this outage for any additional analysis or discovery. In some cases, you may need to reset your services locally at your equipment. If a service issue continues after that reset, please contact the Lumen Repair Center for help.

Zeus users may experience issues downloading call recordings from the portal, especially for calls older than 4 days. Updates to follow.

Lumen is working to resolve the outages affecting the Zeus Florida circuit. Updates to follow.

Lumen has confirmed they are seeing a few outages in the Florida area. While the circuit looks be be stabilizing, traffic will remain pointed to the New Jersey Zeus circuit. Updates to follow.

Incident Update:

The carrier is currently investigating network issues impacting the Florida region.

In response, Viirtue teams have successfully migrated critical service traffic and will continue to monitor the situation throughout the remainder of the day.

Viirtue Engineers have identified an issue with the Florida Zeus circuit. The web portal and voice traffic have been moved to the New Jersey datacenter. Users may experience issues with mobile app calls. Updates to follow.

We are currently investigating a datacenter ISP carrier outage at the FL datacenter, which is affecting the ZEUS platform, including both the voice platform and management portal. Our team is working closely with the carrier to understand the root cause and resolve the issue as quickly as possible. We will continue to monitor the situation and provide updates as we learn more. Thank you for your patience and understanding during this time.