Outage in Viirtue

Apollo - Florida Datacenter

Resolved Minor
June 20, 2025 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified a Lumen outage in Southern Florida that is causing network connectivity issues in our Florida datacenter. Updates to follow.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 06/20/2025 09:51PM

The 503 has been removed from the Florida core. Service has been fully restored to the Florida datacenter.

MONITORING 15 days ago - at 06/20/2025 09:12PM

The network congestion has been reported resolved by lumen, our team will reroute traffic back to this data center shortly.


Lumen Ticket:
2025-06-20 21:05:31 GMT - The Lumen NOC has confirmed that backbone links are progressively restoring as fiber repairs are completed. Key transport paths have recovered, alleviating congestion. Services have stabilized as of 20:30 GMT. A final update will follow shortly.

2025-06-20 20:52:52 GMT - Multiple unrelated fiber incidents are currently affecting Florida markets, resulting in significant congestion across several areas. As restoration efforts progress in each location, congestion levels are beginning to ease. The Lumen Network Operations Center (NOC) will continue to monitor the situation closely to ensure stability throughout the repair process.

MONITORING 15 days ago - at 06/20/2025 08:03PM

Our monitoring tools indicate that the packet loss has subsided. However, the 503 will remain in effect until we receive confirmation from Lumen that the issue has been fully resolved.

IDENTIFIED 15 days ago - at 06/20/2025 07:22PM

Due to the minor packet loss in the Florida datacenter, we will be 503'ing the core2-fl server and moving traffic to our Las Vegas core.

IDENTIFIED 15 days ago - at 06/20/2025 07:19PM

We have identified a Lumen outage in Southern Florida that is causing network connectivity issues in our Florida datacenter. Updates to follow.

Latest Viirtue outages

Recording-fl ER maint - 9 days ago
Class 4 SIP trunk core in FLorida - about 1 month ago
Florida core/DC - about 2 months ago
Las Vegas Network - 3 months ago

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