Outage in Viirtue

Apollo - Manager Portal

Resolved Minor
July 14, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue causing the manager portal to load slowly. Updates to follow.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/14/2025 06:09PM

All services have been fully restored and are now operational. An incident report will be shared later today, with a full root cause analysis to follow.

MONITORING 3 months ago - at 07/14/2025 05:50PM

We’ve pinpointed the root cause and are currently validating the fix.

MONITORING 3 months ago - at 07/14/2025 05:26PM

We’re continuing to work through service stabilization efforts across both regions. Teams remain engaged and progress is ongoing.

MONITORING 3 months ago - at 07/14/2025 04:51PM

The 503 has been removed from core2-nj, and voice traffic has been redirected to this core.

INVESTIGATING 3 months ago - at 07/14/2025 04:35PM

We are aware of the audio issue affecting a subset of calls on the Las Vegas core and are investigating the issue.

INVESTIGATING 3 months ago - at 07/14/2025 03:22PM

All voice and web portal traffic directed to the core2-nj core has been redirected to our other cores. Service should improve while we work on finding the root cause.

INVESTIGATING 3 months ago - at 07/14/2025 03:12PM

Due to ongoing connectivity issues at our NJ data center, we are proactively returning HTTP 503 responses to divert traffic away as a preventative measure. Services remain operational via our redundant infrastructure.

INVESTIGATING 3 months ago - at 07/14/2025 03:06PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/14/2025 03:06PM

We are currently investigating an issue causing the manager portal to load slowly. Updates to follow.

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