Apollo - Manager Portal

All services have been fully restored and are now operational. An incident report will be shared later today, with a full root cause analysis to follow.

We’ve pinpointed the root cause and are currently validating the fix.

We’re continuing to work through service stabilization efforts across both regions. Teams remain engaged and progress is ongoing.

The 503 has been removed from core2-nj, and voice traffic has been redirected to this core.

We are aware of the audio issue affecting a subset of calls on the Las Vegas core and are investigating the issue.

All voice and web portal traffic directed to the core2-nj core has been redirected to our other cores. Service should improve while we work on finding the root cause.

Due to ongoing connectivity issues at our NJ data center, we are proactively returning HTTP 503 responses to divert traffic away as a preventative measure. Services remain operational via our redundant infrastructure.

We are continuing to investigate this issue.

We are currently investigating an issue causing the manager portal to load slowly. Updates to follow.