Apollo - Core2-FL calls not recording

The issue has been resolved. Calls on Core2-FL are now being recorded reliably and within standard timing expectations.

We are continuing to see improvements in call recording conversion speed and reliability. Updates to follow.

We are seeing significant improvements and will continue to monitor the issue. Updates to follow.

We are seeing calls successfully recording on Core2-FL. We will continue to monitor and provide updates throughout the day.

We’ve implemented configuration changes based on NetSapiens’ recommendations and are actively monitoring the system to assess their impact.

We will be implementing changes on our recording servers based on recommendations from NetSapiens. Further updates will be provided once the changes have been applied and tested.

Devices registered to the core2-fl Apollo core will not capture recordings, unless the happens to be a GEO call. We have escalated the issue with Netsapiens and will provide an update soon.