Outage in Viirtue
Apollo - Core2-FL calls not recording
Resolved Minor
Need to monitor Viirtue outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Viirtue, and never miss an outage again.
Start Free Trial
Outage Details
Devices registered to the core2-fl Apollo core will not capture recordings, unless the happens to be a GEO call. We have escalated the issue with Netsapiens and will provide an update soon.
Components affected
Viirtue FL2 Core ServerLatest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/24/2025 06:47PM
The issue has been resolved. Calls on Core2-FL are now being recorded reliably and within standard timing expectations.
MONITORING
9 days ago - at 07/24/2025 02:40PM
We are continuing to see improvements in call recording conversion speed and reliability. Updates to follow.
MONITORING
10 days ago - at 07/23/2025 07:04PM
We are seeing significant improvements and will continue to monitor the issue. Updates to follow.
MONITORING
10 days ago - at 07/23/2025 01:28PM
We are seeing calls successfully recording on Core2-FL. We will continue to monitor and provide updates throughout the day.
MONITORING
11 days ago - at 07/23/2025 01:21AM
We’ve implemented configuration changes based on NetSapiens’ recommendations and are actively monitoring the system to assess their impact.
IDENTIFIED
11 days ago - at 07/22/2025 11:35PM
We will be implementing changes on our recording servers based on recommendations from NetSapiens. Further updates will be provided once the changes have been applied and tested.
IDENTIFIED
11 days ago - at 07/22/2025 08:49PM
Devices registered to the core2-fl Apollo core will not capture recordings, unless the happens to be a GEO call. We have escalated the issue with Netsapiens and will provide an update soon.
Latest Viirtue outages
Bandwidth Carrier Connection - 11 days ago
Issues with Recording-LV - 12 days ago
Apollo - Manager Portal - 19 days ago
NJ Datacenter - 21 days ago
Recording-fl ER maint - about 1 month ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
