Outage in VIPRE Security

Hosted Exchange

Resolved Major
July 19, 2024 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue that may affect login and access to the admin control panel and Outlook Web Access for some customers on the hosted Exchange platform.
Latest Updates ( sorted recent to last )
5 months ago - at 07/20/2024 05:44AM

We can now confirm all services are fully operational but we continue to monitor closely.

5 months ago - at 07/19/2024 10:40PM

Our Technology Partner for Hosted Exchange continues to progress significantly in restoring systems. While many services are operational, a small subset remain affected, and the teams are working tirelessly to resolve this as quickly as possible.

5 months ago - at 07/19/2024 07:04PM

Our Technology Partner for Hosted Exchange continues to make significant progress in restoring systems to full capacity following the outage caused by a faulty third-party update. They will continue to work as quickly as possible to restore all systems to full operational status.

5 months ago - at 07/19/2024 03:06PM

We want to update you on the significant global outage affecting Hosted Exchange services due to a recent 3rd party update. This issue has disrupted many businesses worldwide, including airlines, banks, and technology companies. This outage has impacted Microsoft Windows systems that support Hosted Exchange's services.

**Technical details **
the 3rd party has identified, isolated, and deployed a fix for the issue. Like all impacted organizations, Our Technology partner for Hosted exchange are now working tirelessly to restore all the services. While many of the services are now operational, a small subset remain affected, and the teams are working tirelessly to resolve this as quickly as possible.

5 months ago - at 07/19/2024 12:59PM


We want to update you on the significant global outage affecting Hosted Exchange services due to a recent 3rd party update. This issue has disrupted many businesses worldwide, including airlines, banks, and technology companies. This outage has impacted Microsoft Windows systems that support Hosted Exchange's services.

Technical details
the 3rd party has identified, isolated, and deployed a fix for the issue. Like all impacted organizations, Our Technology partner for Hosted exchange are now working to restore all the services. While many of the services are operational, some remain affected, and the teams are working tirelessly to resolve this as quickly as possible. We will keep you informed as we have more updates. Thank you for your continued patience and understanding.

5 months ago - at 07/19/2024 08:11AM

Many of our hosted exchange services and systems are working, but not all. Our Technology partner are in the process of rolling back the update that caused this issue. We understand the critical nature of the services we provide and regret any inconvenience this may cause.

5 months ago - at 07/19/2024 07:46AM

This issue affecting some customers' access to OWA and Admin pages has now been resolved. We will continue to monitor the situation closely.

5 months ago - at 07/19/2024 07:45AM

This issue affecting some customers' access to OWA and Admin pages has now been resolved. We will continue to monitor the situation closely.

5 months ago - at 07/19/2024 07:00AM

We are currently investigating an issue that may affect login and access to the admin control panel and Outlook Web Access for some customers on the hosted Exchange platform.

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