Outage in VIPRE Security

EU1 Archiving Platform

Resolved Minor
December 02, 2024 - Started 20 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting the EU1 Email Archiving platform. Customers may experience delays or issues accessing the user interface. Our team is working to identify and resolve the problem as quickly as possible.

We will provide updates as soon as we have more information. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
20 days ago - at 12/02/2024 01:06PM

We are making progress in restoring the EU1 Email Archiving platform. The controlled restart of the services is near completion. Journaling of inbound traffic is running, and the backlog is being cleared.

Our team is now focused on bringing the Search Interface online.

We will provide further updates as the situation develops. Thank you for your continued patience and understanding.

20 days ago - at 12/02/2024 11:34AM

We are currently investigating an issue affecting the EU1 Email Archiving platform. Customers may experience delays or issues accessing the user interface.

The controlled startup is taking longer than anticipated, and our team is closely monitoring the restart process. We are working to ensure the platform is fully operational as soon as possible.

We will continue to provide updates as we have more information. Thank you for your patience and understanding.

20 days ago - at 12/02/2024 09:16AM

We are currently investigating an issue affecting the EU1 Email Archiving platform. Customers may experience delays or issues accessing the user interface. Our team is working to identify and resolve the problem as quickly as possible.

We will provide updates as soon as we have more information. Thank you for your patience and understanding.

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