Outage in Volusion

Failure To Receive Order Notification Emails

Resolved Major
April 30, 2025 - Started 27 days ago - Lasted 1 day
Official incident page

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Outage Details

We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to the email service. We will post updates here as they become available.
Components affected
Volusion V1 - E-mail Services
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 05/01/2025 09:21PM

This incident has been resolved.

MONITORING 26 days ago - at 05/01/2025 08:02PM

Some but not all merchants have seen a resolution to email notification send issues. We'll continue to work on this and post updates here as we have them.

MONITORING 27 days ago - at 04/30/2025 09:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 27 days ago - at 04/30/2025 08:51PM

We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to the email service. We will post updates here as they become available.

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Failure To Receive Order Notification Emails - 19 days ago
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