Outage in Volusion

Failure To Receive Order Notification Emails

Resolved Major
May 08, 2025 - Started 28 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to system generated emails. At this time there is still an intermittent issue. We will post updates here as they become available.
Components affected
Volusion V1 - E-mail Services
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 05/09/2025 01:19PM

This incident has been resolved.

MONITORING 28 days ago - at 05/08/2025 08:50PM

We have implemented a fix for system generated emails and we are continuing to monitor.

INVESTIGATING 28 days ago - at 05/08/2025 04:27PM

We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to system generated emails. At this time there is still an intermittent issue. We will post updates here as they become available.

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