Outage in Volusion

Intermittent Issues with Paypal Components

Resolved Minor
October 16, 2025 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

Merchants that are currently using PPCP with the setting 'Show Paypal Credit/Debit Card Fields' are experiencing issues with the credit card fields not allowing entries. However, standard Paypal is still operable if that setting is not selected. We are working to resolve this issue and will post updates as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/16/2025 10:01PM

This incident has been resolved.

MONITORING 4 days ago - at 10/16/2025 09:04PM

PayPal has resolved an issue on their end and we have confirmed that the 'Show Paypal Credit/Debit Card Fields' now correctly displays the credit card fields and allows customers to enter their information. We will continue to monitor the situation.

INVESTIGATING 4 days ago - at 10/16/2025 06:33PM

We are seeing intermittent issues with Paypal loading across the Volusion platform. This is related to an incident with Paypal which they are currently working on resolving. You can monitor the Paypal Status Page here: https://www.paypal-status.com/incident/production We will continue to provide updates as soon as they are available.

INVESTIGATING 4 days ago - at 10/16/2025 05:32PM

Merchants that are currently using PPCP with the setting 'Show Paypal Credit/Debit Card Fields' are experiencing issues with the credit card fields not allowing entries. However, standard Paypal is still operable if that setting is not selected. We are working to resolve this issue and will post updates as soon as possible.

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