Outage in Vonage API
USA SMS - Delivery degradation towards a carrier partner's network affecting 10DLC numbers
Resolved MinorIncident Report
Summary AI Generated
Vonage API experienced SMS delivery degradation to AT&T's network affecting 10DLC (10-digit long code) numbers, impacting customers' ability to connect to these numbers. The issue affected SMS services in North America and was caused by problems with a carrier partner's network. The incident lasted 21.7 hours and was resolved through collaboration with carrier partners.
We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Components affected
Vonage API SMS North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/29/2026 03:33PM
This incident has been resolved.
MONITORING
3 days ago - at 04/29/2026 09:57AM
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
MONITORING
4 days ago - at 04/29/2026 04:46AM
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
4 days ago - at 04/29/2026 02:53AM
We continue to work to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
4 days ago - at 04/29/2026 12:43AM
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
IDENTIFIED
4 days ago - at 04/28/2026 10:13PM
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
4 days ago - at 04/28/2026 09:14PM
We are working to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
4 days ago - at 04/28/2026 05:51PM
We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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