Outage in Vonage API
Indonesia SMS - Delivery degradation affecting Domestic Brands towards Smartfren Network
Resolved MinorIncident Report
Summary AI Generated
Vonage's SMS APAC service experienced a 3.6-hour delivery degradation affecting outbound SMS messages and delivery receipts sent via Domestic Brands to Indonesia's Smartfren network. The issue was investigated by the carrier, after which a fix was implemented and monitored before the incident was fully resolved.
We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Components affected
Vonage API SMS APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/14/2026 02:05PM
This incident has been resolved.
MONITORING
2 days ago - at 09/14/2026 12:42PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 09/14/2026 10:29AM
We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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