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Outage in Vonage Business

SMS Issue - Unable to send SMS

Resolved Major
January 21, 2026 - Started 24 days ago - Lasted 5 days
Official incident page

Incident Report

We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 01/26/2026 02:25PM

Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

MONITORING 22 days ago - at 01/23/2026 06:13AM

Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

IDENTIFIED 22 days ago - at 01/23/2026 05:07AM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 22 days ago - at 01/23/2026 03:10AM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 22 days ago - at 01/23/2026 02:11AM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/23/2026 12:08AM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 09:31PM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 06:27PM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 05:08PM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 04:00PM

Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 02:56PM

Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 01:31PM

Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 12:01PM

Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon.

We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 10:24AM

Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours.
We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 07:19AM

Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours.
We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 05:31AM

Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

IDENTIFIED 23 days ago - at 01/22/2026 04:09AM

Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

IDENTIFIED 23 days ago - at 01/22/2026 02:50AM

Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

IDENTIFIED 23 days ago - at 01/22/2026 01:51AM

Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

IDENTIFIED 24 days ago - at 01/22/2026 12:34AM

Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

IDENTIFIED 24 days ago - at 01/21/2026 11:34PM

Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

IDENTIFIED 24 days ago - at 01/21/2026 10:33PM

Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

IDENTIFIED 24 days ago - at 01/21/2026 09:23PM

Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

INVESTIGATING 24 days ago - at 01/21/2026 08:21PM

Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

INVESTIGATING 24 days ago - at 01/21/2026 07:20PM

Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

INVESTIGATING 24 days ago - at 01/21/2026 06:25PM

Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

INVESTIGATING 24 days ago - at 01/21/2026 05:29PM

Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

INVESTIGATING 24 days ago - at 01/21/2026 04:18PM

Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

INVESTIGATING 24 days ago - at 01/21/2026 03:19PM

We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

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