Outage in Vonage Business
New Account Orders - Delay in Processing
Resolved MinorIncident Report
Summary AI Generated
Vonage Business experienced a 15.1-hour service disruption that prevented new account orders from being processed through the Admin Portal. The issue was identified and initial mitigations were applied before engineers fully restored the order processing functionality. All Vonage services were confirmed as fully operational following the resolution.
We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.
Components affected
Vonage Business Admin PortalNeed to monitor Vonage Business outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/01/2026 02:17PM
Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support
IDENTIFIED
2 days ago - at 04/01/2026 11:59AM
We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
INVESTIGATING
2 days ago - at 04/01/2026 12:52AM
We are working to resolve the issue that may be impacting order processing of new accounts. We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
INVESTIGATING
3 days ago - at 03/31/2026 11:14PM
We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.
Latest Vonage Business outages
Intermittent Loss of Registration - about 1 month ago
SMS Issue - Unable to send SMS - 2 months ago
Emergency Services - Unable to modify emergency locations - 2 months ago
Admin Portal Login issues. - 6 months ago
Intermittent Inbound & Outbound Call Completion Issue - 6 months ago
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