Outage in Vonage Contact Centre (VCC)

IR27083 - Virtual Assistant integration issues

Resolved Minor
December 27, 2024 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently aware of an ongoing issue affecting the Virtual Assistant integration. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/30/2024 01:53PM

This issue has been resolved. If you are still experiencing issues, please contact Support.

MONITORING about 2 months ago - at 12/27/2024 10:01PM

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

INVESTIGATING about 2 months ago - at 12/27/2024 09:01PM

We are currently aware of an ongoing issue affecting the Virtual Assistant integration. Our Incident Management team is investigating the issue with priority.

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