Outage in Vonage Contact Centre (VCC)
IR27166 VCC: Agents unable to log-in
Resolved MinorIncident Report
We have identified a problem with agents log in for some CX Express, CX Elevate and VCC accounts. We have identified and deployed a resolution. We are now monitoring the situation.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/15/2025 05:32PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
9 months ago - at 07/15/2025 04:23PM
We have identified a problem with agents log in for some CX Express, CX Elevate and VCC accounts. We have identified and deployed a resolution. We are now monitoring the situation.
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