Outage in Vonage Contact Centre (VCC)
IR27163 - SCV dial pad log in problems in NAM
Resolved Minor
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Outage Details
We are currently aware of an ongoing issue affecting logging in to the Service Cloud Voice dial pad interface. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Service Cloud Voice (SCV) Vonage Contact Centre (VCC) Service Cloud Voice (SCV)Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/09/2025 03:52PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
INVESTIGATING
7 days ago - at 07/09/2025 03:01PM
We are currently aware of an ongoing issue affecting logging in to the Service Cloud Voice dial pad interface. Our Incident Management team is investigating the issue with priority.
Latest Vonage Contact Centre (VCC) outages
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