Outage in Vonage Contact Centre (VCC)
IR27098 - Inbound numbers failing to connect
Resolved Major
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Outage Details
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsLatest Updates ( sorted recent to last )
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
The incident management team continues to work with the Carrier service provider at top priority.
The incident management team continues to work with the Carrier service provider at top priority.
The incident management team continues to work with the Carrier service provider at top priority.
The incident management team continues to work with the Carrier service provider to identify the problem.
We are currently aware of an ongoing issue affecting inbound numbers to certain number ranges. Our Incident Management team is investigating the issue with priority.
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