Outage in Vonage Contact Centre (VCC)
IR27098 - Inbound numbers failing to connect
Resolved Major
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Outage Details
We are currently aware of an ongoing issue affecting inbound numbers to certain number ranges. Our Incident Management team is investigating the issue with priority.
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Inbound Voice InteractionsLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/12/2025 11:33PM
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
MONITORING
3 months ago - at 02/12/2025 12:37PM
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
INVESTIGATING
3 months ago - at 02/12/2025 12:13PM
The incident management team continues to work with the Carrier service provider at top priority.
INVESTIGATING
3 months ago - at 02/12/2025 11:38AM
The incident management team continues to work with the Carrier service provider at top priority.
INVESTIGATING
3 months ago - at 02/12/2025 11:05AM
The incident management team continues to work with the Carrier service provider at top priority.
INVESTIGATING
3 months ago - at 02/12/2025 09:44AM
The incident management team continues to work with the Carrier service provider to identify the problem.
INVESTIGATING
3 months ago - at 02/12/2025 08:50AM
We are currently aware of an ongoing issue affecting inbound numbers to certain number ranges. Our Incident Management team is investigating the issue with priority.
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