Outage in Vonage Contact Centre (VCC)
IR27426 - Historical Analytics - problems with downloading reports
Resolved MajorIncident Report
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/15/2026 06:13AM
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-15 01:00 UTC. Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
15 days ago - at 09/15/2026 04:54AM
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR27442 - WebRTC connectivity problems in APAC region - about 7 hours ago
IR27439 - WebRTC problems in EMEA region - 2 days ago
IR27432 - AI Summaries not generating - 8 days ago
IR27429 - WebRTC degraded performance - 14 days ago
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