Outage in Vonage

Service Issue in Platform for TLS SIP Voice calls.

Resolved Minor

March 06, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring has alerted us to a potential service issue with our SIP platform. We are alerting customers immediately while our engineering teams investigate. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/06/2023 08:09AM

Customers making outbound SIP TLS calls to vonage.com domains were likely to fail the validation, as our server certificates expired. Inbound calls were not affected.

Our engineers have renewed and applied the new certificates to our servers. Services are restored, and our team will continue monitoring the next hours.

Impact start date/time: 2023-03-04 00:00:00 UTC
Impact stop date/time: 2023-03-06 07:52:00 UTC

IDENTIFIED about 3 years ago - at 03/06/2023 07:10AM

Our engineers have identified that the TLS certificates on our servers have expired. They are now working to renew and apply the certificates.

We will post another update when the certificates have been renewed and services restored.

INVESTIGATING about 3 years ago - at 03/06/2023 06:39AM

Our monitoring has alerted us to a potential service issue with our SIP platform.

We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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