Outage in Vonage

France SMS - Delivery Degradation Towards Bouygues Network

Resolved Minor
November 02, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently observing SMS delivery degradation towards France Bouygues networks resulting in delivery failure to messages sent using alpha senders and subset of Transactional and Promotional Short Codes towards Bouygues network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/02/2023 02:34PM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/02/2023 01:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 11/02/2023 11:32AM

We are currently observing SMS delivery degradation towards France Bouygues networks resulting in delivery failure to messages sent using alpha senders and subset of Transactional and Promotional Short Codes towards Bouygues network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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