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Outage in Vonage

Issues With Voice API

Resolved Minor
October 15, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our monitoring system has alerted us to a potential service issue in our Voice platform, some customers may experience issues connecting the calls using Voice API. We aim to provide an update on our investigation within 1 hour.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/15/2025 11:04PM

This incident has been resolved.

MONITORING 6 months ago - at 10/15/2025 10:49PM

Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

IDENTIFIED 6 months ago - at 10/15/2025 09:00PM

Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

IDENTIFIED 6 months ago - at 10/15/2025 08:06PM

Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

IDENTIFIED 6 months ago - at 10/15/2025 07:02PM

Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

IDENTIFIED 6 months ago - at 10/15/2025 06:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 10/15/2025 06:10PM

We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

IDENTIFIED 6 months ago - at 10/15/2025 05:10PM

We have identified the issue. We are working to implement a fix. We'll update as soon as we have more details to share.

INVESTIGATING 6 months ago - at 10/15/2025 05:06PM

Our monitoring system has alerted us to a potential service issue in our Voice platform, some customers may experience issues connecting the calls using Voice API.

We aim to provide an update on our investigation within 1 hour.

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