Outage in Vonage

Canada SMS - latency affecting Toll-Free Numbers sending SMS to Rogers network

Resolved Minor

November 24, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We have been notified about SMS delivery latency for messages sent via Toll-Free numbers towards Rogers network As a result of this issue, inbound/outbound messages via toll free numbers and delivery receipts may be delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/25/2023 12:47AM

This incident has been resolved.

MONITORING over 2 years ago - at 11/24/2023 11:56PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 11/24/2023 09:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 11/24/2023 05:52PM

We have been notified about SMS delivery latency for messages sent via Toll-Free numbers towards Rogers network

As a result of this issue, inbound/outbound messages via toll free numbers and delivery receipts may be delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions

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