Outage in Vonage

USA SMS - message latency affecting subset of short codes towards T-Mobile

Resolved Minor

February 28, 2024 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We have been notified about potential message latency for messages using a subset of short codes towards T-Mobile. You may expect delayed outbound messages, and missing or late delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Need to monitor Vonage outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/29/2024 02:48AM

This incident has been resolved.

MONITORING about 2 years ago - at 02/29/2024 12:01AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 02/28/2024 05:38PM

This issue is affecting a subset of normal short codes and all HIPAA traffic sent from short codes.

INVESTIGATING about 2 years ago - at 02/28/2024 04:17PM

We have been notified about potential message latency for messages using a subset of short codes towards T-Mobile. You may expect delayed outbound messages, and missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Latest Vonage outages

Philippines SMS - Delivery Degradation towards Globe Telecom - about 9 hours ago

Pakistan SMS - Degradation towards Ufone network - 1 day ago

Service Issue with Email Verification: Verify V2 - 1 day ago

France SMS -Partial Delivery degradation towards Orange network - 2 days ago

France Silent Authentication - Service degradation affecting Bouygues Telecom - 3 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook