Outage in Vonage

USA SMS - Delivery degradation affecting subset of short codes towards Verizon

Resolved Minor
April 15, 2025 - Started about 2 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Please be advised that we have been notified by our supplier about potential message delivery degradation and latency for messages using a subset of short codes towards Verizon. You may expect delayed inbound/outbound messages, missing or late delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/16/2025 05:52AM

This incident has been resolved.

MONITORING about 1 month ago - at 04/16/2025 12:22AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 04/15/2025 07:18AM

Please be advised that we have been notified by our supplier about potential message delivery degradation and latency for messages using a subset of short codes towards Verizon. You may expect delayed inbound/outbound messages, missing or late delivery receipts.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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