Outage in Vonage

Inbound Voice Calls to UK Virtual Numbers

Resolved Minor

May 30, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating customer reports of inbound call issues to UK virtual numbers with our suppliers. It is not yet clear whether there is any wider customer impact, but we are alerting customers immediately while we investigate. We will post an update as soon as we know more.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/30/2025 03:47PM

This issue is resolved.

Please let support@api.vonage.com know if you continue to experience problems in this area.

MONITORING 11 months ago - at 05/30/2025 12:54PM

Our suppliers have implemented a fix and are monitoring the situation. Inbound calls have now returned to normal.

Please let us know if you continue to have any problems with new inbound calls.

IDENTIFIED 11 months ago - at 05/30/2025 12:43PM

Please be advised that due to local issues with our suppliers, we are experiencing issues receiving inbound calls to UK number.

Our suppliers have identified the issue and are working to resolve this. We will keep you updated on any progress.

INVESTIGATING 11 months ago - at 05/30/2025 11:46AM

We are investigating customer reports of inbound call issues to UK virtual numbers with our suppliers.
It is not yet clear whether there is any wider customer impact, but we are alerting customers immediately while we investigate.

We will post an update as soon as we know more.

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