Outage in Vonage
Service Issue in Platform: WhatsApp channel
Resolved MinorIncident Report
Our monitoring has alerted us to potential service issues with our Messages and Dispatch API platforms. This issue has been identified as a provider issue, and Customers using these APIs may experience delayed WhatsApp callbacks and undelivered messages.
The following products are impacted:
Messages and Dispatch API: WhatsApp channel
We are currently working with our third-party provider on getting the issue fixed and will post further updates here.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/25/2025 07:34PM
This incident has been resolved.
MONITORING
12 months ago - at 04/25/2025 06:25PM
We are continuing to monitor for any further issues.
MONITORING
12 months ago - at 04/25/2025 06:23PM
Our monitoring has alerted us to potential service issues with our Messages and Dispatch API platforms. This issue has been identified as a provider issue, and Customers using these APIs may experience delayed WhatsApp callbacks and undelivered messages.
The following products are impacted:
Messages and Dispatch API: WhatsApp channel
We are currently working with our third-party provider on getting the issue fixed and will post further updates here.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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