Outage in Vonage

Service Issue in Platform: WhatsApp channel

Resolved Minor
April 25, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring has alerted us to potential service issues with our Messages and Dispatch API platforms. This issue has been identified as a provider issue, and Customers using these APIs may experience delayed WhatsApp callbacks and undelivered messages. The following products are impacted: Messages and Dispatch API: WhatsApp channel We are currently working with our third-party provider on getting the issue fixed and will post further updates here. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/25/2025 07:34PM

This incident has been resolved.

MONITORING 2 days ago - at 04/25/2025 06:25PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 04/25/2025 06:23PM

Our monitoring has alerted us to potential service issues with our Messages and Dispatch API platforms. This issue has been identified as a provider issue, and Customers using these APIs may experience delayed WhatsApp callbacks and undelivered messages.


The following products are impacted:
Messages and Dispatch API: WhatsApp channel

We are currently working with our third-party provider on getting the issue fixed and will post further updates here.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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