Outage in Vonage
Israel SMS - Degradation for Inbound and Outbound SMS using Long virtual Numbers
Resolved MinorIncident Report
We have been notified by our supplier about an Inbound and outbound SMS delivery degradation for messages sent towards a subset of our Israel Long Virtual Numbers. You may experience failures or delays for Inbound and outbound SMS sending towards your subscribed Israel Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/09/2025 03:56AM
This incident has been resolved.
MONITORING
11 months ago - at 05/21/2025 06:05PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 months ago - at 05/14/2025 02:19PM
As part of the effort to help resolving the issue, MT (outbound) SMS traffic will be routed to an alternative supplier to deliver to subscribers, some customers may experience alpha Sender ID used instead of their numbers, this change is a workaround until the issue with the Number host is resolved. Similarly, MO (inbound) messages will still be impacted by this incident.
We advise our customers to add a number that they can receive the messages on, other than the sender number, in the message content.
INVESTIGATING
12 months ago - at 05/10/2025 08:41AM
Our carrier partner is still working on this issue.
INVESTIGATING
12 months ago - at 05/05/2025 09:47AM
We have been notified by our supplier about an Inbound and outbound SMS delivery degradation for messages sent towards a subset of our Israel Long Virtual Numbers. You may experience failures or delays for Inbound and outbound SMS sending towards your subscribed Israel Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
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