Outage in Vonage

South Africa SMS - Degradation for Inbound SMS towards South Africa Long Virtual Numbers

Resolved Minor

May 16, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our South Africa Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed South Africa Long Virtual numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/16/2025 03:27PM

This incident has been resolved.

MONITORING 10 months ago - at 05/16/2025 01:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 05/16/2025 12:54PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 05/16/2025 12:48PM

We are currently observing Inbound SMS delivery degradation for messages sent towards a subset of our South Africa Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed South Africa Long Virtual numbers.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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