Outage in Vonage

Kenya SMS - Delivery degradation towards Safaricom network

Resolved Minor
May 25, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Please be advised that we are observing SMS delivery degradation towards Safaricom Network, Kenya. As a result of this issue, you may experience inbound, outbound and delivery receipt degradation and delays while sending to this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/25/2025 08:15PM

This incident has been resolved.

MONITORING 4 days ago - at 05/25/2025 06:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 05/25/2025 05:11PM

Please be advised that we are observing SMS delivery degradation towards Safaricom Network, Kenya.

As a result of this issue, you may experience inbound, outbound and delivery receipt degradation and delays while sending to this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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