Outage in Vonage

Email Timeout Issue on Verify API V2

Resolved Minor
June 19, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API. The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/19/2025 05:09PM

This incident has been resolved.

The email channel of the Verify API v2 service was impacted from [2025-06-19 12:57] UTC until [2025-06-19 15:10] UTC.

Please contact our support team (support@api.vonage.com) if you continue to experience problems related to this incident.

MONITORING about 1 month ago - at 06/19/2025 03:14PM

Our email provider has implemented a fix, and we are monitoring the results.

INVESTIGATING about 1 month ago - at 06/19/2025 01:26PM

Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.

The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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