Outage in Vonage

Email Timeout Issue on Verify API V2

Resolved Minor
June 19, 2025 - Started 20 days ago - Lasted about 4 hours
Official incident page

Need to monitor Vonage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API. The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 06/19/2025 05:09PM

This incident has been resolved.

The email channel of the Verify API v2 service was impacted from [2025-06-19 12:57] UTC until [2025-06-19 15:10] UTC.

Please contact our support team (support@api.vonage.com) if you continue to experience problems related to this incident.

MONITORING 20 days ago - at 06/19/2025 03:14PM

Our email provider has implemented a fix, and we are monitoring the results.

INVESTIGATING 20 days ago - at 06/19/2025 01:26PM

Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.

The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook