Outage in Vonage
Email Timeout Issue on Verify API V2
Resolved Minor
Need to monitor Vonage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage, and never miss an outage again.
Start Free Trial
Outage Details
Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.
The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 06/19/2025 05:09PM
This incident has been resolved.
The email channel of the Verify API v2 service was impacted from [2025-06-19 12:57] UTC until [2025-06-19 15:10] UTC.
Please contact our support team (support@api.vonage.com) if you continue to experience problems related to this incident.
MONITORING
20 days ago - at 06/19/2025 03:14PM
Our email provider has implemented a fix, and we are monitoring the results.
INVESTIGATING
20 days ago - at 06/19/2025 01:26PM
Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.
The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Vonage outages
Hungary SMS - Delivery Degradation towards One - about 10 hours ago
USA SMS - Delivery Receipt Degradation affecting 10DLC towards AT&T network - about 21 hours ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
