Outage in Vonage
Email Timeout Issue on Verify API V2
Resolved MinorIncident Report
Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.
The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/19/2025 05:09PM
This incident has been resolved.
The email channel of the Verify API v2 service was impacted from [2025-06-19 12:57] UTC until [2025-06-19 15:10] UTC.
Please contact our support team (support@api.vonage.com) if you continue to experience problems related to this incident.
MONITORING
10 months ago - at 06/19/2025 03:14PM
Our email provider has implemented a fix, and we are monitoring the results.
INVESTIGATING
10 months ago - at 06/19/2025 01:26PM
Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.
The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Vonage outages
USA MMS- Delivery Degradation affecting a subset of Toll-Free Numbers - about 5 hours ago
Expired Verify V2 requests - 3 days ago
Service Issue with Email Verification: Verify V2 - 3 days ago
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