Outage in Vonage

Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers

Resolved Minor
June 19, 2025 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 06/20/2025 12:40AM

This incident has been resolved.

MONITORING about 6 hours ago - at 06/20/2025 12:12AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 7 hours ago - at 06/19/2025 10:44PM

We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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